Privacy Policy

This Privacy Policy explains how SREESAMVRIDHI ENTERPRISES PRIVATE LIMITED (“MultiRiz”, “we”, “us”) collects, uses, discloses, stores and protects your personal data when you use our website and AI chat service. We process personal data in accordance with India’s Digital Personal Data Protection Act, 2023 (“DPDP Act”) and the Information Technology Act, 2000 and rules made under it.

• Data Fiduciary: SREESAMVRIDHI ENTERPRISES PRIVATE LIMITED
• CIN: U86905OD2026PTC053519
• Registered address: Manyata Tech Park, Bangalore, Karnataka 560045, India
• GSTIN: PENDING-SET-NEXT_PUBLIC_GSTIN
• MultiRiz is a unit of SREESAMVRIDHI ENTERPRISES PRIVATE LIMITED.

1. What data we collect

• Account data — your name, email address and password (stored only as a salted hash).
• Billing data — phone number, email, optional GSTIN, and the payment metadata our payment gateway returns. We do not store full card details.
• Content data — the prompts you send and files you attach, and the responses generated, so we can deliver and improve the service.
• Usage and device data — log data such as IP address, browser type, and message counts used for security, rate-limiting and analytics.

2. Why we process it (purposes)

• To create and operate your account and authenticate you.
• To route your prompts to the appropriate AI model and return responses.
• To process payments and issue GST-compliant invoices.
• To provide support, prevent abuse, and meet legal obligations.

We process your data only for these purposes, on the basis of the consent you give at signup and at checkout, and where applicable for the performance of our contract with you.

3. AI model providers & sharing

To generate answers, your prompt content is sent to the third-party model provider that handles your request (for example, Anthropic, OpenAI, Google or other providers in our routing pool). We share data with our payment gateway to process transactions and with infrastructure providers that host the service. We do not sell your personal data, and we do not use your conversations to train our own models.

4. Data retention

We keep account and billing records for as long as your account is active and thereafter only as long as required by tax, accounting and other legal obligations. Conversation history is retained while your account is active and is deleted when you delete your account or the relevant chats, subject to short-term backups.

5. Your rights under the DPDP Act

• Access — request a summary of the personal data we hold about you.
• Correction & updation — correct inaccurate or incomplete data.
• Erasure — request deletion of your data and account.
• Withdraw consent — withdraw consent at any time (this may limit the service).
• Grievance redressal — raise a complaint with our Grievance Officer (below).
• Nominate — nominate another person to exercise your rights in the event of death or incapacity.

To exercise any right, email support@multiriz.com. You can also delete your account directly from your dashboard.

6. Security

We apply reasonable security practices including encryption in transit and at rest, hashed passwords, and access controls, consistent with the IT Act and SPDI Rules. No method of transmission or storage is completely secure, but we work to protect your data.

7. Children

The service is not intended for children under 18. We do not knowingly process the personal data of children without verifiable parental consent as required by the DPDP Act.

8. Grievance Officer

In line with Indian IT Rules, you may contact our Grievance Officer:

• Name: [Set NEXT_PUBLIC_GRIEVANCE_OFFICER_NAME]
• Designation: Grievance Officer
• Email: support@multiriz.com
• Address: Manyata Tech Park, Bangalore, Karnataka 560045, India

We acknowledge complaints within 48 hours and resolve them within 30 days, as required under Indian law.

9. Changes & contact

We may update this policy and will revise the “last updated” date above. Questions? See our Contact page or email support@multiriz.com.