Refund & Cancellation Policy

This policy explains how cancellations and refunds work for paid MultiRiz subscriptions. It forms part of our Terms of Service.

1. Service nature

MultiRiz is a digital subscription service delivered online and activated immediately on payment. There is no physical shipping or delivery.

2. Money-back if the platform isn't for you

We want you to actually like MultiRiz. If you purchase a plan and decide the platform isn't the right fit, you can cancel and request a refund of the amount you paid for the current billing cycle, subject to the fair-use condition in section 3 below. This applies to genuine "I tried it and it's not for me" cases — not to accounts that bought a plan mainly to consume resources.

3. Fair-use limit on refunds (40% rule)

To keep refunds fair and prevent misuse of the application, refunds are not available once an account has used more than 40% of the resources included in its billing cycle. "Resources" means your plan's allowances for that cycle — for example daily messages, AI Credits, very-complex prompts, and MultiRiz Maxx counsel runs (which consume several models per query).

• Used 40% or less of your cycle's resources and don't like the platform → eligible for a refund.
• Used more than 40% of your cycle's resources → not eligible, because the service has been substantially consumed. You can still cancel to stop future renewals.

We measure utilisation from your account's usage records at the time of the request. This limit exists solely to stop a small number of users from extracting most of a plan's value and then asking for their money back.

4. Cancellation

• You can cancel at any time in one click from your dashboard, or by emailing us.
• Cancelling stops future renewals. You keep access until the end of the current paid period.
• There are no cancellation fees and no lock-in.
• Cancelling on its own is not a refund request — if you also want a refund, tell us, and we'll apply the fair-use rule above.

5. Refunds for service failures

Separately from the fit-based refund above, we may issue a refund at our discretion for genuine service failures (for example, prolonged downtime that prevented use), even past the 40% limit. Promotional or pay-8-get-12 offers may have specific terms noted at purchase.

6. How refunds are processed

Approved refunds are returned to your original payment method through our payment gateway. Refunds are typically initiated within 5–7 business days; the time for funds to appear depends on your bank or card issuer.

7. How to request a refund or cancel

Email support@multiriz.com with your account email and order details, or use the cancel option in your dashboard. We acknowledge refund requests within 48 hours.